Shipping & Customs


SHIPPING TO USA & WORLDWIDE

DOMESTIC DELIVERY (USA)

Specific Products are shipped directly from U.S. The estimated deliver time is between 2 - 7 Days. Ships via USPS with Tracking Number.

 

INTERNATIONAL SHIPPING

We offer trackable shipping worldwide and each package is estimated to arrive between 7-40 business days after your order is shipped. The time taken is usually shorter, but we do not have control over customs, and are therefore not able to be responsible for delays that may occur. Tracking information will be made available to you as soon as it is made available to us.

Approximate standard shipping times (does not include weekends/public holidays):

  1. a) EU ~ 10 to 30 business days.
  2. b) Rest of the World ~ 20 to 60 business days.

 

DELAYED DELIVERY

In very rare instances, packages may take longer than the stated expected timeframe. Unfortunately, we are unable to control shipping times and any unexpected delays that may occur en-route and we seek your understanding and patience should this occur. In such cases, we will ship out a new package if there is no tracking updates for more than 30 business days (Russia - 60 days). This may especially be true during the busier holiday seasons at the year's end (November to December months).

 

INTERNATIONAL EXPRESS MAIL VIA DHL/FEDEX/OTHERS (7-16 DAYS):

For orders of more than one item, higher shipping fees may apply. In such cases, we will email you at your given address for confirmation. 

If your order is urgent, please email us at support@iconicgreyone.com to confirm that the order will reach you in time for your special event. 

  

PROCESSING TIME VS SHIPPING TIME

Please note that processing time (1-4 business days) is different from shipping time and should be added to the total delivery time. Orders generally take 1-4 business days to be fully processed (checked, packed, forwarded to logistics and sent forth to the post office).

After your order has been processed, your package will then be picked up by our shipping company for dispatch. An email with your online tracking information and details will then be sent to your email address we have on file about 2 business days later.

 

CANCELING AN ORDER

Once an order is placed, we will not be able to cancel it after 4 hours as your order might have already been processed. Please do drop us an email at support@iconicgreyone.com as soon as possible if you'd like to cancel an order that you have just made.

 

UNCLAIMED ORDERS

We are not responsible for any packages returned to us as refused, unclaimed, undeliverable, or because of incorrect or insufficient address. Unclaimed items are subjected to a 30% restocking fee or 15USD redelivery fee to cover postage costs.

 

CUSTOM / DUTY FEES

Custom fees are the responsibility of the customer. Please check with your local customs agency regarding fees. Also, kindly note that in rare occasions, custom agents may delay delivery of some packages. 

 

SEPARATE PACKAGES

In some instances, an order may be split into different packages for any of the following reasons: Certain items may be on backorder / Weight restrictions for regular shipping imposed by the post office / Different designers/warehouse location (we work from multiple warehouses to bring you the best selections at affordable prices)

 

Total Delivery Time = Processing Time + Shipping Time